Guide
How do I tell customers about cancellations and openings?
Put the people who want a slot on a waitlist follo, then send an Opening available update whenever someone cancels. Everyone waiting hears at once through follo, and by email on paid plans, and the first to book takes it.
Step by step
-
Create a Waitlist follo
Name it for what people want, such as Saturday haircut openings.
-
Let people join
A QR code at the front desk and the link on your booking page.
-
Wait for the cancellation
Nothing to manage in the meantime.
-
Send Opening available
Say when the slot is and how to claim it.
What the message looks like
Saturday haircut openings: opening available
Someone cancelled the 10am. Call the shop to book it.
Other ways, and when they're better
Calling down a list
Better when there are only two or three people waiting. It takes time and often reaches voicemail.
A group text
Better when the group is small and everyone already knows each other. It gets noisy fast and shares everyone's number with everyone.
A social post
Better for reaching new people who don't know you yet. Followers only see it if the feed decides to show it.
What follo is
follo is a one-way notification service that lets people follow a person, business, product, event, group, property, waitlist, or other subject through a link or QR code and receive updates from its owner.
Read next
Questions
Does follo book the slot?
No. People book through your usual phone line or booking page.
Can I announce an earlier slot?
Yes. A Waitlist follo also has Earlier slot available.
Can people leave the waitlist?
Yes. They unfollow in one tap.